Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Fitzalan Medical Centre
2022-08-21
Person
3
5
0
21st August 2022
I had the pleasure of seeing Dr.Worsale who gave me back my faith in the surgery and NHS. She was lovely caring intelligent and considerate she outweighs all the of the staff. Thankyou.
Suggested improvements
Bring your other staff up to the same standards.
Fitzalan Medical Centre
2021-09-30
Person
0
5
0
30th September 2021
The staff admit they know nothing and not trained therefore are not called clinicians but negotiators. If they cant get furl they can continue to do no work and think about quitting this surgery has t useless jobs and surgery. The surgery is the biggest NHS failure.
Suggested improvements
Close down and train the prescribing staff and telephonists.
7th October 2021
Response from Fitzalan Medical Centre
I am sorry that you have felt the need to post such a negative post about our staff all of whom have worked tirelessly throughout COVID. Our demand currently is high and we are working to improve our access. As our receptionists work with a GP in reception we do refer to them as navigators as they on the GP advice 'signpost' our patients to the appropriate healthcare professional as appropriate. I invite you to contact us to discuss any issues you have directly. Beverley Wallis - Managing Partner.
Fitzalan Medical Centre
2021-09-21
Person
0
5
0
21st September 2021
I could not see anyone or speak to anyone as conveniently again you do not answer your phones. The prescribing refuse to give repeat medicine so I will probably trouble A & E.
Suggested improvements
Train you and get a competent Practice Manager as the surgery is getting worse, look on social media,
7th October 2021
Response from Fitzalan Medical Centre
We operate a triage system that would signpost you to the appropriate healthcare professional and I would invite you contact us to discuss the pathway you were advised and ascertain what happened. Likewise to obtaining your medication. We would be happy to discuss and advise. I do apologise for the wait on our telephones this being due to high demand for our services at this time. We are making improvements to our telephone system to allow call back services and we have employed more staff to help with the increase in calls to the surgery. Please also use our website to request any non urgent queries https://www.fitzalanmedicalgroup.co.uk/. Beverley Wallis - Managing Partner.
Fitzalan Medical Centre
2021-09-20
Person
0
5
0
20th September 2021
The surgery is dirty and the staff are rude and untrained. The prescribing are is the worst the NHS has to offer. Debbie told me never to trust them or a pharmacist.
Suggested improvements
Train and clean up. If you simply do not care do not pretend.
7th October 2021
Response from Fitzalan Medical Centre
I am sorry that you have written such a review about our staff and surgery. Please contact us directly to discuss further. Beverley Wallis - Managing Partner.
Fitzalan Medical Centre
2019-02-20
Person
2
5
0
Written by a patient
Written by a patient 20th February 2019
Got an appointment this morning for 3o clock with Rachel waiting room nearly empty sat there for 45minutes people were coming in the door and being called in when I questioned the receptionist she didn't seem fussed just said she must have got behind I had to cancel as I had to go to work ridiculous no one should have to wait that amount of time to see a nurse/doctor especially when the waiting room has no one in it that also cost me taxi fare and an afternoon wasted not that they give a damn better not happen tomorrow
Resources
Short link to review Fitzalan Medical Centre: http://iwgc.net/eb64h